Title Customer Service Specialist
Categories Western Cape
Location Cape Town
Job Information

We have a position for a Customer Service Specialist to performs key client liaison and sales order administration role in order to support sales. Works in close co-operation with Procurement, Warehouse and Product Management functions

Duties:

•               Handles and responds to a wide variety of  quotation requests, purchase orders  and general customer enquiries

•               Draws up quotations,  completes RFQs and processes sales orders as required

•               Identifies required products and is committed to developing level of product knowledge appropriate to the position

•               Communicates details of product promotions to customers

•               Acts as client liaison relating to product availability, delivery information, pricing and quotations and refers to Sales Specialist / Applications Specialist/ Product Manager where applicable

•               Assists in the general administrative functions required in the customer service team

 

Qualifications and Experience Required :

•               Matric with mathematics and science

•               Tertiary administrative qualification – preferably imports and exports focused

•               Minimum three (3) years’ – track record of customer service orientation- preferably in a medical diagnostic/laboratory supplier environment

•               Proficient in ERP/CRM system- preferably SAP B1

 

Please email your CV to maropeng@etalyons.co.za with the Ref No in the subject line and if you do not hear from us within 2 weeks, please consider your application unsuccessful.

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